To help maintain a productive and secure working environment, many organizations use web filters on their computers and browsers. These filters are designed to block inappropriate content or restrict access to certain categories such as entertainment or shopping, allowing users to stay focused on work.
While these filters are valuable, they can sometimes interfere with the normal operation of the Donor Fuse portal. In some cases, you may encounter an error message that simply states "Error" without further details. This can occur if your web filter is blocking access to essential domains required for Donor Fuse to function properly.
What to Do if You See a Filter-Related Error
If you experience unexplained errors or sections of Donor Fuse do not load as expected, it may be due to your web filter blocking critical resources.
Please request your IT or filter provider to allow access to the following domains:
*.donorfuse.com/**.basistheory.com/**.unlayer.com/*https://maps.googleapis.com
Allowing these domains will ensure that all features and pages within Donor Fuse work as intended.
Sample Email to IT/Filter Provider
Copy and paste the following email to quickly request that your IT team or filter provider allow access to Donor Fuse:
Subject:
Request to Whitelist Domains for Donor Fuse Access
Body:
Hello,
I am experiencing issues accessing certain features on the Donor Fuse platform due to our web filter. In order to ensure that all functionality works correctly, could you please whitelist the following domains:
- .donorfuse.com/
- .basistheory.com/
- .unlayer.com/
- https://maps.googleapis.com
Allowing these domains will help prevent errors and ensure uninterrupted access to Donor Fuse’s features.
Thank you for your assistance!
Best regards,
[Your Name]
Additional Recommendations
- If you continue to experience issues after updating your filter settings, try clearing your browser’s cache and restarting the browser.
- If the problem persists, please contact Donor Fuse support for further assistance.