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What Is Auto Pay in Donor Fuse?

Auto Pay allows Donor Fuse to automatically charge a donor's saved payment method when an outstanding pledge balance is due. Once enabled on a donor record, eligible pledges are charged automatically — no manual payment entry required.

How Auto Pay Works

When Auto Pay is turned on for a donor, Donor Fuse will charge the donor's default payment method against any open pledge balances as they come due. You can also exclude individual pledges from Auto Pay if a donor prefers to pay a specific pledge manually.

Auto Pay requires the donor to have a default payment method on file before it can be activated.

Setting Up Auto Pay

Step 1: Set a Default Payment Method

  1. Open the donor record and click the Payment Methods tab.
  2. If the donor has no saved payment methods, click New Payment Method and follow the prompts to add one.
  3. In the payment methods list, click the action menu next to the payment method you want to use for Auto Pay.
  4. Select Set As Default.

The payment method is now marked as the donor's default and will be used for all Auto Pay charges.

Step 2: Enable Auto Pay

  1. On the donor record, click the Payment Methods tab.
  2. Locate the Auto Pay toggle at the top of the tab.
  3. Click the toggle to turn Auto Pay on.

Donor Fuse saves the change immediately. If no default payment method is set, you will see an error — go back to Step 1 to set one first.

Excluding a Specific Pledge from Auto Pay

When Auto Pay is enabled on a donor, every new pledge is automatically included. You can exclude individual pledges at the time they are created.

  1. Open the New Pledge form for the donor.
  2. Click the Other tab.
  3. If the donor has Auto Pay enabled, an Auto Pay toggle appears on this tab.
  4. Click the Auto Pay toggle to turn it off for this pledge.
  5. Save the pledge as usual.

Donor Fuse will skip this pledge when running Auto Pay, while all other eligible pledges for this donor remain included.

Note: The Auto Pay toggle on the Other tab only appears when the donor's Auto Pay is enabled. If you do not see it, confirm that the donor-level Auto Pay setting is turned on in the Payment Methods tab.