When a donor asks to be removed from your list of patrons, or becomes inactive, among other reasons, you may either deactivate or delete their record in Donor Fuse. If you foresee the donor becoming active again in the future, you may temporarily deactivate the donor record. Otherwise, you can permanently delete their record instead.

This article guides you through deactivating a donor record in Donor Fuse.

There are two (2) ways to deactivate a donor record in Donor Fuse.

• From the Edit Donors page
• From a Donor's Details page

From the Edit Donors Page

1. Click Contacts on the Main Menu, then Donors.
   
   
2. On the Donors page, search for the donor record. For more information, see How to Use Search and Apply Filters in Donor Fuse.
3. Once you find the donor record, click the Action menu, denoted by three (3) dots to the right, then click Edit to open the Edit Donor page.
   
   
4. On the Edit Donor page, toggle the Active button on the topmost right to deactivate the record.
   
   
5. Click Save Changes at the bottom to go back to the main Donors page, where the deactivated donor record no longer appears on the list.

From a Donor's Details Page

To deactivate a record from a Donor's Details page:

1. Click Contacts on the Main Menu, then Donors.
   
   
2. On the Donors page, search for the donor record. For more information, see How to Use Search and Apply Filters in Donor Fuse.
3. Once you find the donor record, click the donor's name under the Full Name column of the record. Alternatively, click the Action menu, denoted by three (3) dots to the right, then click View Details.
   
   
4. On the Donor's Details page, toggle the Active button, located to the left of the Cancel and Save buttons, to deactivate the record.
   
   
5. Click Save to close the record and go back to the main Donors page, where the deactivated record no longer appears on the list of donors.