If a donor who has been previously tagged as inactive for some reason wants to resume contributing to your organization, you may change their status in Donor Fuse from Inactive to Active. Once active, you can start tracking a donor's contributions again.

This article guides you through reactivating an inactive donor in Donor Fuse.

There are two (2) ways to reactivate a donor record in Donor Fuse.

• From the Edit Donors page
• From a Donor's Details page

From the Edit Donors Page

To reactivate an inactive donor from the Edit Donors page:

1. Click Contacts on the Main Menu, then Donors.
   
   
2. On the Donors page, all inactive donor records are hidden from view. To view inactive donors, change the default Active filter on the Donors page to All, meaning all records regardless of status (active or inactive). For more information, see To Change the Status Filter on the Donors Page from Active to All.
   
   
3. Once all records regardless of status are displayed on the Donors page, search for the inactive donor record you want to reactivate. For more information, see How to Use Search and Apply Filters in Donor Fuse.
4. Once you find the donor record, click the Action menu, denoted by three (3) dots, to the right, then click Edit.
5. On the Edit Donor page, toggle the Inactive button on the topmost right and change the record's status to Active.
6. Click Save Changes to close the record and go back to the main Donors page.

The video below shows the last three steps in this procedure.

From a Donor's Details Page

To reactivate an inactive donor record from a Donor's Details page:

1. Click Contacts on the Main Menu, then Donors.
   
   
2. On the Donors page, all inactive donor records are hidden from view. To view inactive donors, change the default Active filter on the Donors page to All, meaning all records regardless of status (active or inactive). For more information, see To Change the Status Filter on the Donors Page from Active to All.
   
   
3. Once all records regardless of status are displayed on the Donors page, search for the inactive donor record you want to reactivate. For more information, see How to Use Search and Apply Filters in Donor Fuse.
4. Once you find the donor record, click on the donor's name under the Full Name column of the record. Alternatively, click the Action menu, denoted by three (3) dots, to the right, then click View Details.
   
   
5. On the Donor's Details page, toggle the Inactive button, located to the left of the Cancel and Save buttons, to activate the record.
   
   
6. Click Save to close the record and go back to the main Donors page, where the activated record now appears on the list of donors.