When you add a new user (see How to Add a New User), Donor Fuse automatically sends a Welcome email to the user. This Welcome email allows the user to verify their email address and at the same time create an account password for logging on to and accessing their account.
While we recommend letting the system send a Welcome email to your new users, you have the option to NOT send the email. In this case, you will need to send a Reset Password email with a link to a web form where the user can nominate a password for their Donor Fuse account.
| Note: Use this same procedure to manually send a Reset Password email to a user who may have forgotten their account password. |
To send a Reset Password email to a user:
- Click Settings on the Main Menu, then Users.
- On the Users page, look for the name of the user on the list. To make your search easier, enter either the first and last names of the user, or the email address on the Search bar on the top right, then click the Search button.
- When you find the user, click the Action menu to the right, then click Send Reset Password Email.
Upon receipt of the Reset Password email, the user clicks the Reset Password link in the email to open the Reset Password form on their default web browser. After nominating a new password, they should be able to log on to their account.