For a detailed overview of features and how Fuse Pay works, see Fuse Pay: The Seamless Payment Solution Built for Non-Profits.

Fuse Pay enables you to securely process donations and deposit funds directly into your bank account. Most organizations are approved instantly and can begin accepting donations right away.

Step 1: Add a New Fuse Pay Gateway Account

1. Log in to Donor Fuse.
2. Go to Settings.
3. Select Gateway Accounts.
4. Click Add New Gateway Account.
5. In the first dropdown, select Fuse Pay.
6. Internal Name: This is a required field. Enter a name such as fuse pay. If you have more than one Sola account, use a unique name for each (e.g., fuse pay - main, fuse pay - events).
7. Processing Fee Category: If you have the Donor Fuse Accounting Module enabled, you will see this field. Use it to select which fee account category should be used for transaction fees in batch deposits. (The system automatically generates deposits based on batch deposits to the bank.)
8. Click Save New Gateway Account.

After clicking save:

• The new gateway account will appear with a status of Pending.
• A new tab will automatically open with the Fuse Pay Merchant Application.

Step 2: Complete the Merchant Application

You may complete the application immediately, or use the Finish Later option at any time (located at the bottom of the application page) to save your progress.

The Merchant Application has 4 steps:

Step 1: Business

Section 1 – Business Overview

• Country: Only "United States" is available and pre-selected.
• Business Type: Leave as "NONPROFIT."
• This is a public company: Leave unchecked.
• Legal Business Name: Required. Enter your legal entity name.
• DBA – Statement Descriptor: Optional. If you have a DBA and want it to appear on donor statements, enter it here.
• Industry: Select "8398 - Charitable and Social Service Organizations."
• TIN Type: Keep as EIN.
• TIN: Enter your EIN number.
• Business Phone: Required.
• Business Email: Required.
• Website: Required. If you don’t have a website, enter "nowebsite.com."
• Customer Service Phone: Required. (Can be the same as Business Phone.)
• How does the business primarily take payments? Select "Customer Enters Payment Online" (the middle option).

Section 2 – Business Details

• Description for your bank statement: Optional. This will be added as a secondary descriptor on donor statements.
• What does your business process payments for, and how are goods sold? Enter "Charity Donations".
• Date Business Established: Required.
• Annual processing volume: Required. (Used for risk approval and monitoring.)
• Average transaction amount: Required. (Same as above.)

Section 3 – Business Address

• Enter your business address. All fields are required.

Click Next to continue.

Step 2: Principals

Section 1 – Disclaimer

• Read and acknowledge any presented disclaimers.

Section 2 – Principal Information

• Enter the principal’s:
  • First Name (required)
  • Last Name (required)
  • Phone Number (required)
  • Email Address (required)
  • Date of Birth (required)
  • SSN (required)
  • Business Title (for example: "Owner," "President," or "Treasurer") (required)

Section 3 – Principal Address

• Enter the principal’s address information. All fields are required.

Section 4 – Add Additional Principal

• If your organization has additional principals, you can add them here, or just skip this section.

Click Next to continue.

Step 3: Bank

You’ll now connect the bank account where your funds will be deposited. You have two options:

• Link Existing Bank (Recommended):
  • The fastest way to onboard, using Plaid to securely connect to your bank account.
  • Follow the prompts to complete the secure connection.
• Enter Bank Info Manually:
  • May result in slower onboarding.
  • Enter the required bank account information in the popup and click Add.

Click Next to continue.

Step 4: Terms & Conditions

• You must click on both provided links and read them before you can check the box to agree to the terms.
• Once you have agreed, click Sign Up to submit your application.

After Submitting Your Application

• Your application is now complete, and you can close the application page.
• Most organizations are approved within a few hours.
• Sometimes, you may be asked to upload basic documents (such as a bank statement, IRS letter, or personal ID) for verification.
• Once verified, the status of your gateway account in Donor Fuse will update from Pending to Active.
• You can now begin processing donations with Fuse Pay.

Need Help?

If you have questions or are asked for additional documents, the Donor Fuse support team is ready to assist you at every step.