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Manage Gateway Accounts

Donor Fuse allows your organization to manage multiple gateway accounts for processing donations. You can add as many gateways as you need—including multiple accounts of the same type (for example, separate credit card processors for different funds)—and set up rules to automatically route transactions to the appropriate gateway based on payment type, fund, and currency.

Gateway Types

Below are the available gateway types in Donor Fuse. Click each link for specific setup instructions:

How to Add a Gateway Account

  1. Go to Settings in your Donor Fuse dashboard.
  2. Click Gateway Accounts.
  3. Click Add New Gateway Account.
  4. Select the gateway type from the dropdown.
  5. Complete all required fields (see the linked articles above for details).
  6. Click Save New Gateway Account.

You can repeat these steps to add as many gateways as you need.

Managing Gateway Priority Rules

With Gateway Priority Rules, you can control which gateway is used for each type of payment, fund, and currency. This lets you optimize fees, support multiple accounts, and ensure the right processor is used for each transaction.

To manage gateway rules:

  1. In the Gateway Accounts screen, click the three dots (⋮) at the top right.
  2. Select Update Gateway Priority Rules.
  3. Click Add New Rule on the right.

For each rule:

  • Processing Payment Type: Select the payment type (e.g., Credit Card, ACH, OJC, Pledger, Donors Fund).
  • Fund: Select the fund(s) this rule should apply to. You can choose multiple funds.
  • Currency: Select the currency for which this rule should apply.
  • Gateway Account: Select which gateway account to use for this rule.

You can add multiple rules to cover different scenarios. The rules are prioritized top-to-bottom—Donor Fuse will use the first rule that matches the transaction. You can drag and reorder rules to set the priority.

Important:
Don’t forget to click Save Changes after editing or reordering your rules.

Tips

  • Always test each gateway after setup by running a small transaction.
  • Use the "Other" gateway type for manual tracking of non-integrated sources.
  • The Is Foundation toggle (in the "Other" gateway) controls whether Donor Fuse issues receipts for those donations.
  • Regularly review your gateway rules to ensure your donations are routed as intended.

Need Help?

If you have questions about adding or managing gateway accounts, or setting up gateway priority rules, contact Donor Fuse support for assistance.